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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steve Rogers

April 18, 2024

4  out of  5 rating by Steve Rogers
"They are always on the ball and great follow-up"
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Offical Harry Weldon Youtube

April 8, 2024

1  out of  5 rating by Offical Harry Weldon Youtube
"Offered us a good deal on our house insurance took our money and told us two weeks later they couldn't insure us."
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Susan Walker

March 22, 2024

1  out of  5 rating by Susan Walker
"Do not go with State Farm for home owners insurance or anything! I had been with State Farm for over 30 years. After turning in a hail damage claim for my Roof, I was cancelled. I was given a 30 day notice of cancellation. 30 years plus and only 30 days? Also had auto with them, no at fault accidents ever and life insurance and still ticking. State Farm is not a good neighbor anymore. After cancellation it was hard for me to get new insurance as it puts you in a risk pool and rates sky rocket. I know many people in Payson that have had no problems after claims with other companies and keep hearing "State Farm is the worst"! This is not against Eric. State Farm pulled out of Cali and they're pulling out here in Payson not writing new policies for anyone backed to national forest. It's not just me. A friend of mine was also was cancelled after a car accident claim. Another friend told me he was threatened by State Farm after his wife came out after shopping at Walmart to find her car was damage. It wasn't her fault, but was told by State Farm after attempting to turn in a claim "you could fix it yourself or we are going to raise your rates". He's switching carriers too. Do NOT insure with State Farm!"
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Deborah Shelton

April 29, 2023

5  out of  5 rating by Deborah Shelton
"Pleasant people to work with, transaction done within a couple of days. So greatfull for their office."
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January 2, 2023

1  out of  5 rating by Randy
"Horrible service and very Rude. Unless it involves paying them good luck getting any response from them at all."
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Debra Hooper

August 18, 2022

5  out of  5 rating by Debra Hooper
"Super friendly staff and very helpful with straightforward answers to your insurance needs."
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Abel Cobos

April 30, 2022

5  out of  5 rating by Abel Cobos
"Been are insurance broker for years"
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Michael Wicks

April 19, 2022

5  out of  5 rating by Michael Wicks
"A very helpful and responsive agent , always easy to reach when needed could not be happier with the service I have received from them"
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Amber Velliquette

April 1, 2022

5  out of  5 rating by Amber Velliquette
"Love this insurance agency & the personal care they give! Outstanding service!"
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Nathan Arrington

March 10, 2022

5  out of  5 rating by Nathan Arrington
"Love there service wouldn't think of ever going anywhere else. If you want insurance go to progressive or Geico if you want insurance and ASSURANCE that your not going to get screwed, then this is your spot"
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Les Barr

June 12, 2021

5  out of  5 rating by Les Barr
"Eric and the team are always there to assist in a professional and caring way. I trust them to find the best choices for my family."
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Vanessa Garcia

June 11, 2021

5  out of  5 rating by Vanessa Garcia
"Amazing staff! Very knowledgeable and always quick to respond! Love Eric Santana’s office! Keep up the great work guys!!"
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Cheryl Sluyter

June 11, 2021

5  out of  5 rating by Cheryl Sluyter
"I have dealt with Eric Santana for the last 33 years and he has always maintained honesty in every aspect."
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Roy Pascal

June 11, 2021

5  out of  5 rating by Roy Pascal
"Eric Santana is a Terrific person... I had a problem just now with State Farm... I talked to Eric and he checked it out and totally fixed the problem. I am sure no other Agent of State Farm could do what Eric Santana did for me. Please thank him for me.. Roy"
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Mary Johnson

June 6, 2021

5  out of  5 rating by Mary Johnson
"Super helpful agent."
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Justys Mcdonald

November 20, 2020

4  out of  5 rating by Justys Mcdonald
"Very helpful. Unfortunately still couldnt meet my request."
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Rory Schmitz

October 21, 2020

5  out of  5 rating by Rory Schmitz
"Great people. Great doing busness with you. Hard to find this quality, experience and wisdom. You and your staff seriously ROCK! Thanks for all your help Eric. You really impress me and the never ending good advice and service and help and all my weirdness and complexities with my business and personal insurance needs. Can't tell you how much I appreciate your help. You have exceptional value not only in doing busness with, but are a remarkable individual personaly. Thanks for all your help over the last couple years."
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Michael Zrna

September 25, 2020

5  out of  5 rating by Michael Zrna
"this is the best insurance that you can find honest and fast claims thank you State Farm in Eric Santana for all the work you've done this Year stay safe Mike Z"
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Charles Hinegardner

July 10, 2020

5  out of  5 rating by Charles Hinegardner
"Eric is very professional and a real gentleman!"
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Brenda Burnett

November 24, 2019

5  out of  5 rating by Brenda Burnett
"Professional and polite, very helpful"
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John Keebler

March 31, 2019

5  out of  5 rating by John Keebler
"3/28/19 I have been using State Farm for several years. I was happily surprised when I had to switch agents from MN. to Payson, by Eric and his staff. They treated me fairly and saved me money. Don't listen to the TV ads. The best way is to get a quote, from Eric and see what State Farm can do. I highly recommend Eric and his staff. Bye the way I have been a customer since moving here in May 2018. Blessings, John Update 3/29/19 Left my paperwork at State Farm and Kevin called me promptly to let me know. Thanks Kev. Blessings, John"
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Shenia Wolf

December 1, 2018

5  out of  5 rating by Shenia Wolf
"Best Insurance agent in town!!"
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Carey Asmundson

March 1, 2018

5  out of  5 rating by Carey Asmundson
"Fantastic service and very quick to give me a quote. I highly recommend!"
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Andrew S.

February 28, 2018

5  out of  5 rating by Andrew S.
"Always great customer service. Thorough, with my best interests always at the forefront of everything they do. Thank you Eric and staff!"
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Renee S

February 28, 2018

5  out of  5 rating by Renee S
"Amazing customer service! Great rates and service."